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樓主 |
發表於 2010-12-4 16:39:38
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Amazon 真係好快, 即覆~
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Dear Customer
Thank you for contacting Amazon.co.uk.
I am sorry that you have not yet received your order #026-2943696-xxxx741.
I see that the order summary in "Your Account" estimated a delivery by December 03, 2010 to the following address:
....................
...................
...............
Hong Kong.
It's been our experience that the majority of late packages arrive shortly after the estimated delivery date. Therefore, please wait until December 13, 2010 for your order to arrive.
We do understand that it is bit frustration for you to wait till this date. However, please know that once the order is dispatched from our fulfilment centre, we totally depend upon our carriers to deliver the orders within estimated delivery date.
Unfortunately, in spite of all of our efforts, there can sometimes be unforeseen delays and in this case I would ask that you wait a little longer.
Our carriers have proven over time to offer a very efficient and reliable service. However, we are very aware that as a company we rely heavily on the postal system to supply our customers with their orders, and that any delay during transit such as this reflects badly on us.
Please note that December 13, 2010 is the last date till we have requested you to wait for this order. The delivery and dispatch times listed on our website are estimates only, and not a guarantee. It may even be delivered before this date.
If your package has not arrived by December 13, 2010, please let us know using the link below so we can proceed with replacement for this order or issue refund for this order as per your wish. |
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