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發表於 2013-9-1 22:19:33
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師兄，我絕對唔想响你個post度攪事，不過D個係事實，亦煩咗我成個星期，到現在亦未解決，我之前都同佢哋訂過兩次嘢，都好順利，先同佢哋再訂，無諗到佢哋甘麻煩。訂兩條線，一條有貨，一條無貨，咪退返無貨嘅錢去我paypal户口囉，甘都話唔得。一定要退返做FJ point，只可响佢網站用，非常有問題，email同佢哋complain多次都話唔得
Dear Mark,
Thank you very much for your email.
Unfortunately, as is our policy, we are unable to make partial refunds back to you as a payment back to your credit card, and this refund shall have to be sent to you as FJ points.
The reason for the different amount also is because when refunding via FJ points, the 5% system usage fee is not refunded. HOWEVER, as when using FJ points for payments the 5% fee is not payable, this shall even out so that you have not lost out on this.
We appreciate your understanding and cooperation that we cannot make this refund via another method.
Kind Regards,
fromjapan.co.jp
我响D度出文，並無他意，志在提醒其他師兄有此情况 |
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